How to use the emergency panel

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Emergency Panel Configuration Guide

This article provides a detailed guide on configuring essential settings in the Emergency Panel. This feature allows you to:

  • Terminate all active sessions.
  • Freeze access to predefined devices.
  • Block access to Segura®, including via API or EPM, for a set period.

Prerequisites

Terminate Sessions

Alert

Executing this action will terminate all ongoing sessions managed by Segura®. To prevent new sessions from starting, enable Freezing or Lockdown.

  1. In Segura®, hover over the Emergency Panel and select Terminate Sessions.
  2. Enter the Access Token generated by MFA.
Info

If you do not have an MFA authenticator registered, this action cannot be performed. Additionally, Segura® will prompt you to register an MFA authenticator.

  1. Click Validate Token.
  2. Enter the Justification and, if applicable, the Governance Code.
  3. Click Apply.

Enable Freezing

Info

If you do not have an MFA authenticator registered, this action cannot be performed. Additionally, Segura® will prompt you to register an MFA authenticator.

Alert
  • During freezing, users will not be able to start sessions on predefined devices. Only administrators will have access during this period.
  • If the Block During Freezing? option is enabled in the access group, all devices belonging to that group will be frozen.
  1. In Segura®, hover over the Emergency Panel and select Freezing.
  2. Click Validate Token.
  3. Set the Start and Duration of the freezing period.
  4. Enter the Justification and, if necessary, the Governance Code.
  5. Click Save.

Disable Freezing

  1. In Segura®, hover over the Emergency Panel and select Freezing.
  2. Click Validate Token.
  3. Enter the Justification and, if necessary, the Governance Code.
  4. Click Save.

Enable Lockdown

Caution
  • Lockdown blocks all access to Segura®, including the web interface, API calls, and access via EPM. Only administrators will have access to the system.
  • This action may cause downtime for services using the Segura® API.

To enable lockdown, follow these steps:

  1. In Segura®, hover over the Emergency Panel and select Lockdown.
  2. Enter the Access Token generated by MFA.
Info

If you do not have an MFA authenticator registered, this action cannot be performed. Additionally, Segura® will prompt you to register an MFA authenticator.

  1. Click Validate Token.
  2. Set the Start and Duration of the lockdown.
  3. Enter the Justification and, if necessary, the Governance Code.
  4. Click Save.

Disable Lockdown

  1. In Segura®, hover over the Emergency Panel and select Lockdown.
  2. Click Validate Token.
  3. Enter the Justification and, if necessary, the Governance Code.
  4. Click Save.

Add Notifications to the Emergency Panel

To add notifications to the Emergency Panel, follow these steps:

  1. In Segura®, in the navigation bar, hover over the Product Menu and select Settings.
  2. In the side menu, select Notifications > Global Notifications.
  3. In the Global Notifications report, click Add.
  4. In the Register Notification screen:
    1. Name: enter the notification name.
    2. Choose how the user will be notified: Email, Screen, or SMS.
    3. If necessary, check Send notifications only to contacts with access to credentials or devices.
    4. In the Notification tab, click Add to open the Notifications modal.
      1. In the Notifications modal, type Emergency Panel and click Filter.
      2. Select one or more notifications.
      3. Click Add.
    5. In the Contacts tab, click Add to open the Contacts modal.
      1. In the Contacts modal, select the contacts who will receive the notifications.
      2. Click Add.
  5. In the Review tab, click Save.