BMC Helix (Remedy)
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BMC Helix (Remedy)
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In this document, you'll find information about the report for ticket integration using BMC Helix (Remedy).
Path to access
- on senhasegura, in the upper-left corner, click on Grid Menu, represented by nine squares, and select Settings.
- In the side menu, select System Parameters > Ticket system integrations.
- In the top bar, click on View actions and select New.
- In the Registration of integration with ITSM window, select BMC Helix (Remedy).
| Campo | Descrição |
|---|---|
| Integration name | Integration identifier name. |
| Enabled | Integration status. Can be Yes or No. |
| API URL | BMC Helix system API address. |
| User | Username for authentication. |
| Password | Password for authentication. |
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