---
title: "How to make action requests"
slug: "certificate-manager-settings-how-to-make-requests"
updated: 2026-11-03T14:48:17Z
published: 2026-11-03T14:48:17Z
canonical: "docs.senhasegura.io/certificate-manager-settings-how-to-make-requests"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to make action requests

This document provides information on how to request permission to perform specific actions within **Certificate Manager** and track the status of these requests. This flow occurs only when a user is part of an access group that requires approval from another user.

The actions a user can request to perform are:

- View certificate passwords
- Sign a certificate
- Renew a certificate
- Publish a certificate

## Requirements

- A role with the following permissions:
  - `CertificateManager.Requests.Approval.List`
  - `CertificateManager.Requests.Approval.View`

## Request to view a password

The flow described in this tutorial applies to all the actions mentioned previously. Even if your request is for another action and made from a different location than exemplified in the following procedure, it doesn't change the product's behavior. Other items of the component allow making requests. Always locate the **Action** column and check the dropdown menu for possible requests.

To request to view a password, see the following steps:

1. On Segura™, in the navigation bar, hover over the **Products menu** and select **Certificate Manager**.
2. In the side menu, select **Requests > SSL/TLS**.
3. In the desired request, click **Actions > View Password Key**.
4. Enter the information:
  1. **Justification:** enter the justification for requesting to view the password.
  2. **Reason:** select a reason for requesting to view the password.
  3. **Governance code:** enter a governance code.
5. Select **Justify**.

A message appears on the screen indicating your approval request has been submitted.

While your request is pending approval, you'll always receive an **Access denied** message if you attempt to view the password. Once the request is approved, return to the same item, and select **View Key Password** to retrieve the information.

## Monitor your requests

To monitor your requests, see the following steps:

1. On Segura™, in the navigation bar, hover over the **Products menu** and select **Certificate Manager**.
2. In the side menu, select **Access control > My requests**.
3. In the **Status** filter, select one of the options available.
  - **Pending request:** indicates that one or more approvers still need to see the request.
  - **Approved request:** indicates that you can perform the action.
  - **Rejected request:** indicates that one or more approvers have declined your request.
  - **Expired request:** every request has a deadline for approval. If it's not approved within the specified time, you must submit the request again.
  1. (Optional): Use any other field to refine the search further.

According to the applied filters, your requests appear on [My requests](/v4-2/docs/certificate-manager-reference-my-requests) report screen.

          Info

          

If you're using Segura™ when your request is approved, a pop-up message will appear in the bottom right corner of the screen.

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Do you still have questions? Reach out to the [Segura Community](https://community.senhasegura.io/).