---
title: "Invalid user accessing Cloud Security"
slug: "cloud-entitlements-inactive-user-accessing-cloud-security"
updated: 2026-03-04T12:05:03Z
published: 2026-03-04T14:37:34Z
canonical: "docs.senhasegura.io/cloud-entitlements-inactive-user-accessing-cloud-security"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Invalid user accessing Cloud Security

When you log in to **Cloud Security** and find that you can only view the **Onboarding** page, it is because your user is inactive or has not been added to a tenant yet.

## Cause

This issue occurs when your user isn’t active, or has not been added to a tenant.

## Solution

To fix this issue you have the following solutions:

- You can ask the tenant's administrator to either activate your user in a tenant, or add your user to a tenant.
- Create a new tenant in the **Onboarding** page.