How to configure Jira Service Desk integration in senhasegura

This guide shows how to configure the integration between senhasegura and Jira Service Desk using REST API.

Requirements

• Jira Service Desk API authentication data:
  • API URL.
  • User.
  • API Token.

Configure Jira Service Desk

1. On senhasegura, in the upper-left corner, click the Grid Menu, represented by nine squares, and select Settings.
2. In the side menu, select System Parameters > Integrations with ITSM.
3. In the Integrations with ITSM report, in the top bar, click on View actions and select New.
4. In the Registration of integration with ITSM window, select Jira Service Desk.
5. In the Registration of integration with ITSM window, fill in the fields:
   • Integration name: name of the integration in senhasegura.
   • Enabled: select Yes.
   • API URL: Jira API URL.
   • User: Jira user with permission to query tickets.
   • API Token: token generated in your Atlassian account.
6. Click Save.

Do you still have questions? Reach out to the senhasegura Community.