Session failed due to a website certificate error

In this document, you’ll find a step-by-step guide on how to check the possible issue in a failed certificate session.

Scenario

An error message will appear when starting an HTTPS session on a website.

Cause

The website has an invalid certificate.

Solution

To proceed with authentication, you’ll need to create a macro and associate it with all device-related credentials configured for the respective web application.

Step 1 - Create the macro

1. On senhasegura, in the top left corner, click on the Grid Menu, represented by the nine squares, and select PAM Core.
2. In the side menu, select Settings > Access > RemoteApp.
3. In the upper right corner, click on the three vertical dots icon and click + New.
4. In the RemoteApp registration window, fill in the required fields.
   1. In the Type* field, choose the User simulation option.
   2. In the Macro* field, configure the script action as shown below:
      1. wait: 15000
      2. kpress: tab
      3. wait: 500
      4. kpress: return
      5. wait: 500
      6. kpress: tab
      7. wait: 500
      8. kpress: tab
      9. wait: 500
      10. kpress: tab
      11. wait: 500
      12. kpress: tab
      13. wait: 500
      14. kpress: return
      15. wait: 1000
5. Click Save.

Step 2 -Associate the created macro with a credential

1. In the side menu select Credentials > All.
2. In the list of available credentials, in the Action column click on the three vertical dots icon, and select Edit.
3. In the Credential registration window, click on the Session Settings tab.
   1. In the Remote Application Settings section, click on the add icon on the Automation macro (RemoteApp) field.
   2. In the RemoteApp drop-down menu, choose the macro created in the previous step.
   3. In the Connectivity drop-down menu, choose HTTPS.
4. Click Save.

When returning to the credentials screen, click on the computer icon on the right side of the chosen credential to test if the macro was associated correctly.

Do you still have questions? Reach out to the senhasegura Community.