---
title: "Failure in applying access policies"
slug: "epm-linux-troubleshooting-failure-applying-access-policies"
updated: 2026-11-03T14:48:17Z
published: 2026-11-03T14:48:17Z
canonical: "docs.senhasegura.io/epm-linux-troubleshooting-failure-applying-access-policies"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Failure in applying access policies

## Problem: failure in applying access policies

An access policy was disabled in Segura™, but remains active on the local device, preventing policy updates from being correctly applied to the installed agent.

## Symptoms

- Policies disabled in the control panel continue to be in effect on the device.
- Access policy modifications are not being applied.
- The Agent does not synchronize correctly with Segura™.

## Solution

Although the `secpack-maestro` service normally updates the rules automatically, follow these steps to resolve manually:

1. **Access as root** in the Linux terminal
2. **Stop the secpack-maestro service**:

```
service secpack-maestro stop
```

1. **Verify that the service stopped correctly**:

```
service secpack-maestro status
```

1. **Remove the desired policies**:

```
echo 'delete 100 acl write path="/etc/oracle/tnsnames.ora"' | /usr/sbin/caitsith-loadpolicy
```

1. **Confirm the policy removal**:

```
cat /sys/kernel/security/caitsith/policy
```

1. **Disable the rule in the Segura™ platform** to prevent it from being reapplied
2. **Restart the service**:

```
service secpack-maestro start
```

1. **Check the synchronization status**:

```
systemctl status secpack-maestro
```

1. **Monitor logs for possible errors**:

```
sudo tail -f /var/log/syslog
```

## Prevention

- Always disable policies through Segura™ before removing them locally.
- Regularly check the synchronization status between the agent and the platform.