About fixing authentication with incorrect user in EPM macOS

This guide explains how to fix situations where the user attempts to authenticate with incorrect credentials when requesting an authorization right in EPM macOS.
It is common for users to try authenticating with their corporate email, but macOS only recognizes the device’s local credentials.

Requirements

• EPM macOS Agent installed.
• User configured on macOS with valid local credentials.
• Access to the macOS terminal (to check credentials).

How to identify the incorrect attempt

1. Ask the user to describe which credentials they are using.
2. Check if they are trying to authenticate with their corporate email (e.g., [email protected]).
3. If the login is in this format, explain that macOS does not recognize this type of credential and authentication will always fail.

How to use local macOS credentials

1. Instruct the user to open System Settings > Users & Groups.
2. Confirm which local credentials are registered on the device.
3. Explain that they must use:
   • The POSIX Name (system username), or
   • The Full Name registered in macOS.

How to confirm correct credentials in the terminal

1. Open the Terminal on macOS.

   • Type the command:
     id -un
     This command returns the POSIX name (system username).
     Example output: jsilva

   • Type the command:
     id -F
     This command returns the Full Name of the user.
     Example output: João Silva