This guide explains how to validate whether the Endpoint Privilege Manager (EPM) for macOS is working correctly.
How to validate the applications list and SUDO rules
- Open the EPM macOS client.
- Access the Applications and Sudo Rules tabs.
- Confirm that the list of items appears normally.
- If the error message “An error has occurred. Couldn’t communicate with a helper application” is displayed, it means the client could not connect to the backend to synchronize the policies.
How to check the behavior of the tray icon
- Click Update Policies in the EPM icon (top menu bar of macOS).
Analyze the result:- Update successful
: connection established and synchronization functional. - Update failed
: review connection issues, system extension, or profile configuration. - Already registered and functional
: there was a previous successful connection, and the client remains active.
- Update successful
How to validate the system extension via terminal
- Open the terminal and run the command:
systemextensionsctl list - Confirm that the Segura EPM Endpoint Security Extension is listed and active.
- If it does not appear, check the delivery of the configuration profile and permissions.
How to check full disk access permissions
- On macOS, go to System Settings > Privacy & Security > Full Disk Access.
- Confirm that the item Segura EPM Endpoint Security Extension is enabled.
How to validate endpoint extension
- Go to System Settings > Login Items & Extensions > Endpoint Security Extensions.
- Confirm that the Segura EPM extension is enabled.
How to check login Items extensions
- Still in Login Items & Extensions, locate Segura EPM.
- Confirm that it is enabled for background execution.