---
title: "Installation error messages"
slug: "epm-windows-installation-error-messages"
updated: 2026-11-03T14:47:50Z
published: 2026-11-03T14:47:50Z
canonical: "docs.senhasegura.io/epm-windows-installation-error-messages"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Installation error messages

## Install

### 1004: Invalid credential

**Problem**: the workstation asymmetric key does not exist on the Segura™ server.

**Solution**: it is necessary to re-register the workstation.

### 2028: The workstation version is prohibited

**Problem**: the version installed on the workstation has been disapproved by the administrator of **EPM Windows**. Since the version is prohibited, it cannot be used. Register a new version.

**Solution**: get a new version and redo the [installation](/v4-2/docs/how-to-install-go-windows-agent).

## Workstation

### 1005: Unregistered Workstation

**Problem**: the workstation needs to be approved on the Segura™ platform.

**Solution**: redo the installation.

### 1002: Registration of pending approval Workstation

**Problem**: the workstation is pending approval by the administrator in the **EPM Windows** workstation registration.

**Solution**: the workstation must be approved.

### 1008: Certificate inactive

**Problem**: the workstation was inactivated by the administrator in the workstation register of the **EPM Windows**.

**Solution**: the workstation must be approved.

## User

### 1013: Local user does not exist on server

**Problem**: the workstation user does not have an account with the same username on the Segura™ platform.

**Solution**: it is necessary to create a user on the Segura™ platform with the same username as the workstation. See the article [Create a user](/v4-2/docs/en/how-to-manage-users) in the Segura™ Administration module.

### 1014: User pending approval location

**Problem**: the user is pending approval to use **EPM Windows** on the Workstation.

**Solution**: you need to approve the user.

### 1011: User inactive location

**Problem**: the workstation user is inactive in Segura™. In these cases, the user already used **EPM Windows**, but the Workstation user is inactive. Don't get confused. This is the Segura™ platform user account.

**Solution**: you need to approve the user.

### GO Logs Missing After Segura™ Platform Update

Logs before the version 3.27 upgrade are not displayed in **EPM > Reports > Windows > Events**. You must add this URL in the browser path to access the old logs: `/flow/coof/certificado/evento/report`

Example: `https://vaultSegura.com/flow/coof/certificado/evento/report`

### An access list is not working

Check if you have a rule with the **File Hash** criteria. Suppose you have an access list with **Product Name**, **Directory**, and **File Hash**. Only the **File Hash** will be considered, and all other criteria will not. And if it is an access list with more than one hash of the file, they are considered with the evaluation of an "OR" condition.