---
title: "How to configure a Freshdesk integration on Segura™"
slug: "how-to-configure-a-freshdesk-integration-on-senhasegura"
updated: 2026-11-03T14:47:51Z
published: 2026-11-03T14:47:51Z
canonical: "docs.senhasegura.io/how-to-configure-a-freshdesk-integration-on-senhasegura"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to configure a Freshdesk integration on Segura™

This guide shows you how to set up the integration between Segura™ and Freshdesk using **REST API**.

## Requirements

- Freshdesk API authentication data:
  - API URL.
  - User or API Key.
  - Password.

## Configurar a integração

1. On Segura™, in the navigation bar, hover over the **Products menu** and select **Settings**.
2. In the side menu, select **Integrations > ITSM > ITSM Connections**.
3. In the **ITSM Connections** report, in the top bar, click on **Add**.
4. In the **Registration of integration with ITSM** window, select **Freshdesk**. Fill in the fields:
  - **Integration name**: name for the integration.
  - **Enabled**: integration status, select **Yes**.
  - **API URL**: main Freshdesk URL.
  - **User / API Key**: Freshdesk user or API Key with permission to query tickets.
  - **Password**: Freshdesk user password.
5. Click **Save.**

Info

The integration uses the endpoint `/api/v2/tickets` and accepts requests only for tickets with status **Open** or **Pending**.