---
title: "How to configure Jira Service Desk integration in Segura™"
slug: "how-to-configure-jira-service-desk-integration-in-senhasegura"
updated: 2026-11-03T14:47:51Z
published: 2026-11-03T14:47:51Z
canonical: "docs.senhasegura.io/how-to-configure-jira-service-desk-integration-in-senhasegura"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to configure Jira Service Desk integration in Segura™

This guide shows how to configure the integration between Segura™ and Jira Service Desk using **REST API**.

## Requirements

- Jira Service Desk API authentication data:
  - API URL.
  - User.
  - API Token.

## Configure Jira Service Desk

1. On Segura™ Platform, in the navigation bar, hover over the Products menu and select **Settings**.
2. In the side menu, select **Integrations > ITSM > ITSM Connections**.
3. In the **ITSM Connections** report, in the top bar, click on **Add**.
4. In the **Registration of integration with ITSM** screen, select **Jira Service Desk**.
5. In the **Registration of integration with ITSM** screen, fill in the fields:
  - **Integration name**: name of the integration in Segura™.
  - **Enabled**: select **Yes**.
  - **API URL**: Jira API URL.
  - **User**: Jira user with permission to query tickets.
  - **API Token**: token generated in your Atlassian account.
6. Click **Save**.

Info

- The integration uses the endpoint `/rest/api/2/issue/` and accepts requests only for *tickets* with the status **In Progress**.
- A [Jira Service API Token](https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/) is required for this integration.