---
title: "How to configure ServiceNow integration in Segura™ Platform"
slug: "how-to-configure-servicenow-integration-in-senhasegura"
updated: 2026-11-03T14:47:51Z
published: 2026-11-03T14:47:51Z
canonical: "docs.senhasegura.io/how-to-configure-servicenow-integration-in-senhasegura"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to configure ServiceNow integration in Segura™ Platform

This guide shows how to configure the integration between **Segura™ Platform** and **ServiceNow** using the **REST API**.

## Requirements

- ServiceNow instance URL.
- Authentication data for one of the two supported methods:
  - **OAuth 2.0 (Client Credentials)** (recommended): **Client ID** and **Client Secret**.
  - **Basic (username + password)**: **Username** and **Password**.

## Configure ServiceNow

1. On **Segura™ Platform**, in the navigation bar, hover over the **Products menu** and select **Settings**.
2. In the side menu, select **Integrations > ITSM > ITSM Connections**.
3. In the **ITSM Connections** report, in the top bar, click on **+ Add**.
4. In the **Registration of integration with ITSM** screen, select **ServiceNow**.
5. In the **General** tab, complete the following fields:
  - **Connection name** *: name of the integration in the **Segura™ Platform**.
  - **Instance URL** *: URL of the **ServiceNow** instance.
  - **Description**: optional description of the integration.
  - **Active**: select **Yes** to enable the connection.
6. Click **Continue**.
7. In the **Authentication** tab, select the **Authentication method ***. The options are **OAuth 2.0 (Client Credentials)** or **Basic (user + password)**.
8. Complete the fields according to the selected method:
  - For **OAuth 2.0 (Client Credentials)**: complete the **Client ID** and **Client Secret** fields.
  - For **Basic (user and password)**: complete the **Username** and **Password** fields.
9. Click **Continue**.
10. In the **Behavior** tab, define the operational parameters:

- **Connection timeout (seconds)**
- **Read timeout (seconds)**
- **Maximum retries**
- **Validation cache TTL (seconds)**
- **Health check interval (minutes)**

1. Click **Continue**.
2. In the **Fallback** tab, select the desired behavior in case the ITSM is unavailable:

- **Deny access when the ITSM is unavailable**
- **Allow emergency access only (break-glass)**
- **Allow access and log for later audit**

1. If necessary, click **Test connection** to validate the configuration.
2. Click **Continue**.
3. In the **Review** tab, review the configured information.
4. Click **Save**.

## Make the connection available

Creating an ITSM connection does not automatically put it into use. Choose one of the following:

- **Set it as the global default**: go to **Settings > Integrations > ITSM > ITSM Connections,** and select this connection as the default. Access policies that do not specify their own connection use this one.
- **Override it for a specific access policy**: in the access policy's **Approvers** tab, select this connection in the **ITSM connection** field. This takes precedence over the global default for that policy.

Info

The **ServiceNow** integration uses the endpoint `/api/now/table/` and the approval flow accepts requests only for tickets with the status **In Progress**.