---
title: "How to configure the integration with CA Service Desk Manager in Segura™"
slug: "how-to-configure-the-integration-with-ca-service-desk-manager-in-senhasegura"
updated: 2026-11-03T14:47:51Z
published: 2026-11-03T14:47:51Z
canonical: "docs.senhasegura.io/how-to-configure-the-integration-with-ca-service-desk-manager-in-senhasegura"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to configure the integration with CA Service Desk Manager in Segura™

This guide shows how to configure the integration between Segura™ and CA Service Desk Manager using REST API or SQL Server.

## REST API

### Requirements

- HTTPS connection between Segura™ and CA Service Desk Manager.
- The following CA Service Desk Manager API authentication data:
  - API URL.
  - User.
  - Password.

### Configure

1. On Segura™ Platform, in the navigation bar, hover over the Products menu and select **Settings**.
2. In the side menu, select **Integrations > ITSM > ITSM Connections**.
3. In the **ITSM Connections** report, in the top bar, click on **Add**.
4. In the **Registration of integration with ITSM** screen, select **CA Service Desk Manager**. Fill in the fields:
  1. **Integration name**: fill in with a name for the integration.
  2. **Enabled**: indicates the status of the integration. Select **Yes**.
  3. **Request Method**: select Rest API.
  4. **User**: enter an user with permission to query tickets.
  5. **Password**: enter user's password.
  6. **API URL**: enter the main URL of the integration.
5. Click **Save**.

## SQL Server

### Requirements

- SQL Server connection between Segura™ and CA Service Desk Manager.
- The following CA Service Desk Manager database authentication data:
  - User.
  - Password.
  - Database hostname.
  - Database port.
  - Database name.
  - Database instance.

### Configure

1. On Segura™ Platform, in the navigation bar, hover over the Products menu and select **Settings**.
2. In the side menu, select **Integrations > ITSM > ITSM Connections**.
3. In the **ITSM Connections** report, in the top bar, click on **Add**.
4. In the **Registration of integration with ITSM** window, select **CA Service Desk Manager**. Fill in the fields:
  - **Integration name**: fill in with a name for the integration.
  - **Enabled**: indicates the status of the integration. Select **Yes**.
  - **Request Method**: select SQL Server.
  - **User**: enter an user in SQL Server.
  - **Password**: enter user's password in SQL Server.
  - **DB Host:** enter the hostname or IP address of the SQL Server database.
  - **DB Host Port:** enter the port for connection to SQL Server.
  - **DB Name:** enter the name of the database.
  - **DB Instance:** enter a database instance.
5. Click  **Save.**