---
title: "How to configure Zendesk integration in Segura™"
slug: "how-to-configure-zendesk-integration-in-senhasegura"
updated: 2026-11-03T14:47:51Z
published: 2026-11-03T14:47:51Z
canonical: "docs.senhasegura.io/how-to-configure-zendesk-integration-in-senhasegura"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to configure Zendesk integration in Segura™

This guide shows how to configure the integration between Segura™ and Zendesk using the **REST API**.

## Requirements

- Zendesk API authentication data:

## Configure Zendesk
  - API URL.
  - Email address.
  - Password.
  - API Token.

1. On Segura™ Platform, in the navigation bar, hover over the **Products menu** and select **Settings**.
2. In the side menu, select **Integrations > ITSM > ITSM Connections**.
3. In the **ITSM Connections** report, in the top bar, click on **Add**.
4. In the **Registration of integration with ITSM** screen, select **Zendesk**.
5. In the **Registration of integration with ITSM** screen, fill in the fields:
  - **Integration name:** name of the integration in Segura™.
  - **Enabled:** select **Yes**.
  - **API URL:** Zendesk API endpoint.
  - **Email address:** email address of the Zendesk user with permission to query tickets.
  - **Password:** Zendesk user password.
  - **API Token:** valid OAuth token.
6. Click **Save**.

Info

- The integration uses the endpoint `/api/v2/tickets/[id].json` and the approval flow accepts requests only for tickets with status **Open** or **Pending.**