---
title: "How to manage integrations with ticket systems"
slug: "how-to-manage-integrations-with-ticket-systems"
updated: 2026-11-03T14:47:51Z
published: 2026-11-03T14:47:51Z
canonical: "docs.senhasegura.io/how-to-manage-integrations-with-ticket-systems"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to manage integrations with ticket systems

This guide shows how to manage your integrations with the ticket systems supported by Segura™.

## Enable an integration

1. On Segura™ Platform, on the navigation bar, hover over the **Product menu** and select **Settings**.
2. In the side menu, select **Integrations > ITSM > ITSM Connections**.
3. In the **ITSM Connections** report, identify the integration you want to activate, click the **Actions** button, and select **Activate**.

## Deactivate the integration

1. On Segura™ Platform, on the navigation bar, hover over the **Product menu** and select **Settings**.
2. In the side menu, select **Integrations > ITSM > ITSM Connections**.
3. In the **ITSM Connections** report, identify the integration you want to deactivate, click the **Actions** button, and select **Deactivate**.

## Change the integration

1. On Segura™, on the navigation bar, hover over the **Product menu** and select **Settings**.
2. In the side menu, select **Integrations > ITSM > ITSM Connections**.
3. In the **ITSM Connections** report, identify the integration you want to change, click the **Edit** button.
4. The **Ticket system integration registration** screen opens in edit mode.
5. Edit the necessary information and click **Save**.

## Validate the configuration

1. On Segura™, on the navigation bar, hover over the **Product menu** and select **Settings**.
2. In the side menu, select **Integrations > ITSM > ITSM Connections**.
3. In the **ITSM Connections** report, identify the integration you want to validate, click the **Actions** button, and select **Test connection**.
4. In the **Test connection** window, enter a valid issue code in the **Issue code** field.
5. Click **Save**.

If everything is configured correctly, you will see the issue information.