Scheduled tasks, bulk imports, reports, and notifications stop running, without an error message on screen.
Symptom
- Bulk imports are not processed.
- Notifications and emails are not sent.
- Scheduled tasks and reports do not run.
- No error message appears on screen.
Solution
Alert
Do not restart the appliance or its services before applying the fix. Restarting does not solve the problem and makes the failure worse.
- Look for the messages described in "Error to connect to NATS server" in the asynchronous processing logs.
- Apply the fix described in Segura® maintenance script for on-prem customers.
Anything already in the queue before the expiration is processed automatically after the fix. Tasks that tried to enter the queue during the failure may not run: review and, if necessary, repeat imports, reports, and other actions from that period.
For more information
- Segura® maintenance script for on-prem customers
- "Error to connect to NATS server" in the asynchronous processing logs
- "System Error" in Asynchronous Execution > Status
If you are still having trouble, open a ticket with Segura® support using code SOP 140926.