---
title: "Troubleshooting for Segura™ update"
slug: "installation-troubleshooting"
updated: 2026-11-03T14:48:26Z
published: 2026-11-03T14:48:26Z
canonical: "docs.senhasegura.io/installation-troubleshooting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting for Segura™ update

In this article, you’ll find common issue scenarios when installing and updating Segura™, as well as their solutions.

## Certificate error during update

### Scenario

When updating Segura™, you may encounter the error message: `Could not load certificates`.

### Solution

Follow these steps to resolve the issue and download the required certificates:

1. Run the following command to search for the appropriate package:

```
apt-cache search apt-senhasegura-fix-buster
```

1. Run the following command to remove the problematic package:

```
apt-get purge apt-senhasegura-fix-buster
```

1. Download the necessary package using the following command:

```
wget https://repo:HpRh0BVMNVAq@repo.senhasegura.com/apt-senhasegura-fix-buster_20191128_all.deb
```

1. Install the package using the following command:

```
dpkg -i apt-senhasegura-fix-buster_20191128_all.deb
```

1. Run the following command to remove the `.deb` installation file:

```
rm apt-senhasegura-fix-buster_20191128_all.deb
```

By following these steps in order, you should resolve the`Could not load certificates` issue during Segura™ update.

          Info

          

The Segura™ solution is deployed with at least two nodes to ensure high availability and operational continuity, except in the SaaS model, where the infrastructure is managed by Segura™ to meet these requirements.

## Connection to repository service not available

### Scenario

After updating Segura™, you may encounter the error message: `ERROR - Connection to repository service not available`. This indicates a failure in the validation check between the Segura™ instance and the update repository.

### Solution

Check and ensure connectivity between the Segura™ instance and the repository. If necessary, refer to the [Firewall rules](/v4-2/docs/installation-firewall-rules) documentation to confirm that the required rules are correctly configured.