ITSM

The requester user can input the Governance code into the justification and authorization form. This governance code can be used for evidence or integrated into ITSM solutions. When integrated with configured ITSM solutions, the senhasegura will ...

This integration can be configured to run REST queries or queries directly to the CA database. Using Rest API It will require an HTTPS connection between senhasegura and the CA solution. Requirements CA Service Desk Manager API authentication ...

The Freshdesk integration will query the ticket code using the /api/v2/tickets endpoint. The user request will be only accepted if the Freshdesk issue is under Open or Pending status. Requirements Freshdesk API authentication data: API UR...

The Jira integration will query the ticket code using the /rest/api/2/issue/ endpoint. The approval workflow will only accept the user request if the Jira issue is under In progress status. Requirements Jira Service Desk API authentication d...

The ServiceNow integration will query the given ticket code using the /api/now/table/ endpoint. It will only accept the user request if the ServiceNow issue is in In Progress . Requirements ServiceNow API authentication data: API URL User ...

The Zendesk integration will query the given ticket code using the /api/v2/tickets/[id].json endpoint. It will only accept the user request if the Zendesk issue is under Open or Pending status. Requirements Zendesk API authentication data:...

Workflow integration failed: 6 | Could not resolve host... Error : Workflow integration failed: 6 | Could not resolve host: itsm-address.com|itsm-address.com/api/v2/tickets/1. Solution : Verify if the ITSM URL is correct or if senhasegura has c...