ITSM integration
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ITSM integration
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The requester user can input the Governance code into the justification and authorization form. This governance code can be used for evidence or integrated into ITSM solutions.
When integrated with configured ITSM solutions, the senhasegura will first validate with the target ITSM system. The governance code provided grants the user authorization to execute the operation, as shown below:
If the code does not exist or is not valid, the senhasegura will not grant the user request, as in the image below.
You can configure the integration into Settings ➔ System parameters ➔ Integration with ITSM, and then click on the report action button + New.
This report also allows testing every configuration using the Test authentication record action.
Info
You can force the use of a valid Governance code by following these steps:
- Go to PAM Core ➔ Settings ➔ Access ➔ Access groups.
- Click the View actions icon
and choose the option + New. - In the Access group registration window, select the Settings tab.
- Answer No to the question: Governance ID required when justifying?
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