File transfer through senhasegura Windows web proxy session error

This document will guide you through a step-by-step on how to fix the possible error with file transfer on the Windows web proxy remote session.

Scenario

senhasegura couldn’t map a remote drive, used by senhasegura on remote Windows web proxy session, to transfer files.

Cause

The remote drive it’s not visible in Explorer due to misled configurations in Windows.

Solutions

To solve this problem the configurations must be done in two steps. First, in a remote session into a Windows device through senhasegura, and second at the senhasegura platform.

Windows web proxy remote session

1. At Windows search bar type: Edit group policy.
2. Click on the correspondent option.
3. At Computer configuration select Administrative Templates > Windows Components > Remote Desktop Service > Remote Desktop Session Host > Device and Resource Redirection.
4. Double-click on Do not allow drive redirection item, and select Disable.
5. Click on Apply.
6. Click OK.
7. Close this window.
8. At Windows search bar type: Regedit
9. Select HKEY_LOCAL_MACHINE > SOFTWARE > Policies > Microsoft > Windows NT > Terminal Services.
10. Double-click on fDisableCdm item, and in Valeu data type 0 (zero).
11. Click OK.
12. Reboot the computer.
13. At Explorer > This PC confirms if the remote disk was mapped (commonly it will be indicated by the letter G:).

At senhasegura platform

1. On senhasegura, in the upper left corner click the Grid Menu and select Settings.
2. In the side menu, select System parameters > System parameters.
3. At the Remote session tab:
   1. Enable File Transfer?*: Select Yes.
   2. RDP drive letter*: Select G: or the letter that represents the remote disc.

Do you still have questions? Reach out to the senhasegura Community.