---
title: "File transfer through Segura™ Windows web proxy session error"
slug: "pam-core-ts-file-transfer-windows-session-error"
updated: 2026-11-03T14:48:21Z
published: 2026-11-03T14:48:21Z
canonical: "docs.senhasegura.io/pam-core-ts-file-transfer-windows-session-error"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# File transfer through Segura™ Windows web proxy session error

This document will guide you through a step-by-step on how to fix the possible error with file transfer on the Windows web proxy remote session.

## Scenario

Segura™ couldn’t map a remote drive, used by Segura™ on remote Windows web proxy session, to transfer files.

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## Cause

The remote drive it’s not visible in Explorer due to misled configurations in Windows.

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## Solutions

To solve this problem the configurations must be done in two steps. First, in a remote session into a Windows device through Segura™, and second at the Segura™ platform.

#### Windows web proxy remote session

1. At Windows search bar type: **Edit group policy**.
2. Click on the correspondent option.
3. At **Computer configuration** select **Administrative Templates** > **Windows Components** > **Remote Desktop Service** > **Remote Desktop Session Host** > **Device and Resource Redirection**.
4. Double-click on **Do not allow drive redirection** item, and select **Disable**.
5. Click on **Apply**.
6. Click **OK**.
7. Close this window.
8. At Windows search bar type: **Regedit**
9. Select **HKEY_LOCAL_MACHINE** > **SOFTWARE** > **Policies** > **Microsoft** > **Windows NT** > **Terminal Services**.
10. Double-click  on **fDisableCdm** item, and in **Valeu data** type **0** (zero).
11. Click **OK**.
12. Reboot the computer.
13. At **Explorer** > **This PC** confirms if the remote disk was mapped (commonly it will be indicated by the letter G:).

          **Important**

          

If your computer is already using the letter G for another disk, it’ll give the remote disk a different letter. You must make this change on the Segura™ platform as well.

#### At Segura™ platform

1. On Segura™, in the upper left corner click the **Grid Menu** and select **Settings**.
2. In the side menu, select **System parameters** > **System parameters**.
3. At the **Remote session** tab:
  1. **Enable File Transfer?***: Select **Yes**.
  2. **RDP drive letter***: Select **G:** or the letter that represents the remote disc.

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Do you still have questions? Reach out to the [Segura™ Community](https://community.senhasegura.io/).