---
title: "How to approve or reject a session video view request"
slug: "pam-session-how-to-approve-or-reject-a-session-video-view-request"
updated: 2026-11-03T14:48:20Z
published: 2026-11-03T14:48:20Z
canonical: "docs.senhasegura.io/pam-session-how-to-approve-or-reject-a-session-video-view-request"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to approve or reject a session video view request

This document provides information about a step-by-step guide on how to approve or reject a remote session video viewing request made by the user.

## Requirements

- To access the approval screen, the approver must have at least a PAM Operator, PAM Administrator, or System Administrator profile.

---

## Register an approver

1. On Segura™, in the navigation bar, hover over the **Products menu** and select **Settings**.
2. In the side menu, choose **Access control** > **Manage Approvers**.
3. On the actions menu click **Add**
4. On the **Approvers** screen fill in the fields:
  1. In **Module**, select the PAM module that the approving user will have access to.
  2. Click **Add** and in the list select the approving users you want to register.
5. Click **Save**.

## Approve a request

For the approval to view session videos in the Segura™ system, access **Settings** > **System Parameters** > **Global** > **Approval Workflow**, on the option **Enable approval for session videos?*** set as **Yes**.

1. On Segura™, in the navigation bar, hover over the **Products menu** and select **PAM Core**.
2. On the side menu, select **Audit** > **Session record requests** > **My session video appovals**.
3. In the list, choose the session you want, and in the **Actions** column, click on **Actions button** and select **Approve**.
4. In the confirmation box, click **Yes** to perform the action.

The system will display an approval confirmation message. Now, the user will have access to view the video.

## Reject a request

1. On Segura™, in the navigation bar, hover over the **Products menu** and select **PAM Core**.
2. In the side menu, select **Audit** > **Session record requests** > **My session video appovals**.
3. In the list, choose the session you want, and in the **Actions** column, click on **Actions button** and select **Reject**.
4. In the confirmation box, click **Yes** to perform the action.

A reject confirmation message will be displayed by the system. Now, the user won’t have access to view the video. However, a new request screen will be displayed, allowing you to request the video viewing again.

These two actions can also be performed via the **Request details**, accessed through the column **Actions**. To do that, click on **Actions button**. In the screen that opens, choose between the options **Approve request** or **Disapprove request**.