How to manage a remote session

In this document you’ll find a step-by-step guide on what the functions on the Remote Sessions screen are and how to use them to manage the session that has been carried out.

1. In the senhasegura platform, in the upper-left corner, click the Grid Menu, represented by the nine squares, and select PAM Core.
2. On the side menu, select Access Control > Remote Sessions.
3. In the list, choose the desired session, and in the Action column, click the corresponding icon to perform the desired action.

Live Stream

1. Click Live Stream, represented by the eye icon.
   1. A window will open, and you'll be able to watch the session in progress in real-time.

Drop a session

1. Click Drop Session, represented by the on/off icon.
   1. A confirmation box will open; click Yes to confirm the action.
2. The Interrupt Session window will open with a success message, confirming the interruption.
   Info

   Once you have clicked Yes and confirmed the action, the message "You have been disconnected" will be displayed by the session to the user.

Session logs

1. Click Session Logs, represented by the horizontal bars icon.
   1. The Session logs window will open with the session information.
   Info

   This feature is only available for sessions already completed.

Session video

1. Click Session Video, represented by the play icon.
   1. The Session Video window will open with session information and the button to view the session recording or download the video.
   Info

   This feature is only available for sessions already completed.

Prevent Purge

1. Click Prevent Purge, represented by the prohibited icon.
   1. The Prevent session purge window will open to insert a text with the description/reason why the purge won't be possible in this session.
   2. Click Prevent Purge to send the justification.

Configuring auditors

1. Click Configure Auditors, represented by the key icon.
   1. The Session Auditors Configuration window will open, allowing you to add the users who will be auditors for this specific session.
   2. Click the add icon next to the Add a new auditor text.
      1. In the dropdown menu, select the desired option to be the auditor.
   3. To add more, click the add icon again.
   4. Click Save.

Do you still have questions? Reach out to the senhasegura Community.