---
title: "How to request to view a session video"
slug: "pam-session-how-to-request-to-view-a-session-video"
updated: 2026-11-03T14:48:20Z
published: 2026-11-03T14:48:20Z
canonical: "docs.senhasegura.io/pam-session-how-to-request-to-view-a-session-video"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to request to view a session video

This document provides information about a step-by-step guide on how to request to view a video of a remote session.

For users who do not have permission to PAM Operator in Segura™, you’ll need to provide a justification to access a session video. This process will need approval and will then be released for viewing.

          **Info**

          

This request is necessary when the **Enable approval for session videos?** field is enabled.

## Request viewing

          **Attention**

          

From version 3.33 onwards, the viewing the recorded video or Live Stream of the session options, will only be available to PAM Administrator, PAM Auditor, and System Administrator roles that have the **PAM.SessionManagement.Recording** permission for recording and the **PAM.SessionManagement.Livestream** permission for Live Stream.

1. On Segura™, in the navigation bar, hover over the **Products menu** and select **PAM Core**.
2. In the side menu, select **Audit** > **Sessions** > **Remote Sessions**.
3. On the list, choose the session you want, and, in the **Actions** column, click on **Actions button** and select **Session video**.
4. In the **Justification** screen, fill in the necessary fields:
  1. In **Justification**, justify why you want to view the session video.
  2. In **Reason**, select the reason you want to view the session video.
  3. In **Governance Code**, add the generated code to your ticket system if it’s used by the company.
  4. In **Start access**, add access start date.
  5. In **Access end**, add the access validity period.
5. Click **Save**.

A confirmation message will be displayed by the system, and the request will be sent to the approving user. The preview will only be available when the approver accepts the request.

          **Attention**

          

The user **can’t** approve the request itself.