---
title: "Session failed due to a website certificate error"
slug: "pam-session-session-failed-due-to-a-website-certificate-error"
updated: 2026-11-03T14:48:21Z
published: 2026-11-03T14:48:21Z
canonical: "docs.senhasegura.io/pam-session-session-failed-due-to-a-website-certificate-error"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Session failed due to a website certificate error

In this document, you’ll find a step-by-step guide on how to check the possible issue in a failed certificate session.

## Scenario

An error message will appear when starting an HTTPS session on a website.

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## Cause

The website has an invalid certificate.

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## Solution

To proceed with authentication, you’ll need to create a macro and associate it with all device-related credentials configured for the respective web application.

## Step 1 - Create the macro

1. On Segura™, in the top left corner, click on the **Grid Menu**, represented by the nine squares, and select **PAM Core**.
2. In the side menu, select **Settings** > **Access** > **RemoteApp**.
3. In the upper right corner, click on  the three vertical dots icon and click **+ New**.
4. In the **RemoteApp** registration window, fill in the required fields.
  1. In the **Type*** field, choose the User simulation option.
  2. In the **Macro*** field, configure the script action as shown below:
    1. wait: 15000
    2. kpress: tab
    3. wait: 500
    4. kpress: return
    5. wait: 500
    6. kpress: tab
    7. wait: 500
    8. kpress: tab
    9. wait: 500
    10. kpress: tab
    11. wait: 500
    12. kpress: tab
    13. wait: 500
    14. kpress: return
    15. wait: 1000
5. Click **Save**.

## Step 2 -Associate the created macro with a credential

1. In the side menu select **Credentials** > **All**.
2. In the list of available credentials, in the **Action** column click on the three vertical dots icon, and select **Edit**.
3. In the **Credential** registration window, click on the **Session Settings** tab.
  1. In the **Remote Application Settings** section, click on the **add** icon on the **Automation macro (RemoteApp)** field.
  2. In the **RemoteApp** drop-down menu, choose the macro created in the previous step.
  3. In the **Connectivity** drop-down menu, choose **HTTPS**.
4. Click **Save**.

When returning to the credentials screen, click on the computer icon on the right side of the chosen credential to test if the macro was associated correctly.

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Do you still have questions? Reach out to the [Segura™ Community](https://community.senhasegura.io/).