This section outlines the division of responsibilities between customers and Segura® concerning the management and operation of the SaaS environment.
Customer responsibilities
Access management
- User identity control: customers are responsible for controlling access by managing user identities, including configuring policies, groups, and permissions.
- User deactivation: prompt deactivation of users who no longer require access to the application is crucial to maintaining security and compliance.
Network and security
- Network configuration: customers must set up network configurations to enable seamless user access to the application.
- Security policies: customers are accountable for maintaining robust security policies within their environment and designating focal points for communication with the Segura® Support team.
Deployment
- Initial setup: customers are responsible for the initial setup of primary vault entities.
- Connectivity assurance: ensuring connectivity between the vault and target devices falls under the customer's domain. Custom support services for deployment can be contracted separately if needed.
Segura®'s responsibilities
Operation
- Snapshots and updates: Segura® is responsible for performing system snapshots, conducting updates, and restoring services in case of unavailability.
Monitoring
- Environmental health: ensuring the environment's overall health is a key responsibility of Segura®.
- Customer monitoring: customers are tasked with monitoring user behavior, auditable events, and security policy compliance. Customers may also configure SIEM/Syslog to receive security events.
Backup
- Data backup: Segura® is responsible for backing up client environments through system snapshots to ensure data integrity and availability.
High availability
- Provision and restoration: Segura® handles the provisioning of the environment, facilitates restorations, and oversees product updates. The high availability guarantee encompasses the Segura® connection side exclusively.
By clearly delineating these responsibilities, both Segura® and its customers can ensure a secure, efficient, and well-managed SaaS environment, facilitating effective identity protection and management.