---
title: "About administrative responsibilities in the SaaS environment"
slug: "saas-administrative-responsibilities"
updated: 2026-11-03T14:48:14Z
published: 2026-11-03T14:48:14Z
canonical: "docs.senhasegura.io/saas-administrative-responsibilities"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# About administrative responsibilities in the SaaS environment

This section outlines the division of responsibilities between customers and Segura™ concerning the management and operation of the SaaS environment.

## **Customer responsibilities**

### **Access management**

- **User identity control**: customers are responsible for controlling access by managing user identities, including configuring policies, groups, and permissions.
- **User deactivation**: prompt deactivation of users who no longer require access to the application is crucial to maintaining security and compliance.

### **Network and security**

- **Network configuration**: customers must set up network configurations to enable seamless user access to the application.
- **Security policies**: customers are accountable for maintaining robust security policies within their environment and designating focal points for communication with the Segura™ Support team.

### **Deployment**

- **Initial setup**: customers are responsible for the initial setup of primary vault entities.
- **Connectivity assurance**: ensuring connectivity between the vault and target devices falls under the customer's domain. Custom support services for deployment can be contracted separately if needed.

## **Segura™'s responsibilities**

### **Operation**

- **Snapshots and updates**: Segura™ is responsible for performing system snapshots, conducting updates, and restoring services in case of unavailability.

### **Monitoring**

- **Environmental health**: ensuring the environment's overall health is a key responsibility of Segura™.
- **Customer monitoring**: customers are tasked with monitoring user behavior, auditable events, and security policy compliance. Customers may also configure SIEM/Syslog to receive security events.

### **Backup**

- **Data backup**: Segura™ is responsible for backing up client environments through system snapshots to ensure data integrity and availability.

### **High availability**

- **Provision and restoration**: Segura™ handles the provisioning of the environment, facilitates restorations, and oversees product updates. The high availability guarantee encompasses the Segura™ connection side exclusively.

By clearly delineating these responsibilities, both Segura™ and its customers can ensure a secure, efficient, and well-managed SaaS environment, facilitating effective identity protection and management.