---
title: "Self-service panel and request screens"
slug: "self-service-panel-and-requests"
updated: 2026-11-06T17:43:07Z
published: 2026-11-06T17:43:07Z
canonical: "docs.senhasegura.io/self-service-panel-and-requests"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Self-service panel and request screens

This document provides information about the Self-service screens, which display the requests you opened and the requests waiting for your decision. You can open, track, cancel, approve, and reject requests on these screens. More information in [Self-service requests](/v4-2/docs/self-service-about).

## Path to access

1. In Segura™, go to **Desktop**.
2. In the side menu, select **Access Self-service**, then select **Panel**, **My requests**, **My approvals**, or **All requests**.

You can also open the panel from the user menu, by selecting **Access Self-service**.

## Panel

The panel is the starting point for every request.

| Item | Type | Description |
| --- | --- | --- |
| **Request cards** | Cards | One card per request type enabled in the Self-service settings. Select a card to open a new request. The cards are **Role request**, **Access policy administration request**, **Handover of access policy administration**, **Credential request**, and **AD Account Provisioning**. Access policy requests have one card per product, such as **PAM Core access policy request**. |
| **My requests** | Table | Your last 5 requests. The **Actions** menu of each row includes **Restart execution** for a failed **AD Account Provisioning** request. Click **View** to open the full list. |
| **My approvals** | Table | Your last 5 requests waiting for your decision. The **Actions** menu of each row includes **Approve** and **Reject**. Click **View** to open the full list. |

## My requests

Lists the requests you opened.

| Column | Description |
| --- | --- |
| **ID** | The request code. |
| **Operation** | The request type. Access policy requests show as **Access policy request** for every product. |
| **Requester** | The user who opened the request. |
| **Requested on** | The date and time of the request. |
| **Status** | The current status of the request. |
| **Actions** | **Details** opens the request details. **Cancel** cancels a pending request. |

## My approvals

Lists the requests waiting for your decision. It shows the same columns as **My requests**, plus:

| Column | Description |
| --- | --- |
| **Expiration** | When the request expires if no one decides it. |
| **Actions** | **Details** opens the request details. **Approve** and **Reject** record your decision. They appear only for requests you can decide. |

## All requests

The audit report for Self-service. It lists every Self-service request, from all users, and only Self-service requests. Users with the **System Administrator**, **PAM Administrator**, or **PAM Auditor** role can open it.

It shows the same columns as **My requests**, plus:

| Column | Description |
| --- | --- |
| **Approver** | The user who decided the request. |
| **Date** | The date and time of the decision. |

Use the filter to narrow the list, for example by status.

## Request details

Opens from **Actions > Details** on any request list. If you can decide the request, the page also shows **Approve** and **Reject**. For an **AD Account Provisioning** request, the details show the execution code, which administrators use to find the operation in the operations report.

| Section | Description |
| --- | --- |
| **Request** | The request code, requester, request date, status, and, for role requests, the number of roles and approvers. |
| **Roles** or **Access policies** | The requested items. For AD Account Provisioning, the username and the identification. |
| **Justification** | The reason the requester wrote. |
| **Approvers** | Each approver with their status, the request date, and the response date. See [Approver statuses](/docs/self-service-panel-and-requests#approver-statuses). |

## Request statuses

The panel, **My requests**, **My approvals**, and **All requests** use the same statuses.

| Status | Description |
| --- | --- |
| **Pending** | The request is waiting for a decision, or an **AD Account Provisioning** request is running. |
| **Executed** | The request was approved and Segura granted the access, or Segura created the credential or account. |
| **Rejected** | An approver rejected the request. |
| **Expired** | The expiration time ended before anyone decided the request. |
| **Cancelled** | The requester cancelled the request while it was pending. |
| **Error** | Segura could not complete the request. This happens in two cases: an **AD Account Provisioning** execution fails, or the requested access policy is no longer offered at approval time. For example, an administrator may have disabled the access policy or removed it from the access policies users can request. |

**AD Account Provisioning** requests end only as **Executed** or **Error**. They do not expire and cannot be cancelled. **Role request** requests never end as **Error**.

## Approver statuses

The **Approvers** section of the request details shows each approver's response.

| Status | Description |
| --- | --- |
| **Pending** | The approver has not responded yet. |
| **Approved** | The approver approved the request. |
| **Rejected** | The approver rejected the request. |
| **No response** | The request closed before this approver responded. |

## Related topics

- [Request access through Self-service](/v4-2/docs/self-service-how-to-request-access)
- [Approve or reject a Self-service request](/v4-2/docs/self-service-how-to-approve-or-reject-a-request)
- [Self-service settings](/v4-2/docs/settings-self-service)