Troubleshooting for EPM Linux

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Problem: failure in applying access policies

An access policy was disabled in Segura®, but remains active on the local device, preventing policy updates from being correctly applied to the installed agent.

Symptoms

  • Policies disabled in the control panel continue to be in effect on the device.
  • Access policy modifications are not being applied.
  • The Agent does not synchronize correctly with Segura®.

Solution

Although the secpack-maestro service normally updates the rules automatically, follow these steps to resolve manually:

  1. Access as root in the Linux terminal
  2. Stop the secpack-maestro service:
service secpack-maestro stop
  1. Verify that the service stopped correctly:
service secpack-maestro status
  1. Remove the desired policies:
echo 'delete 100 acl write path="/etc/oracle/tnsnames.ora"' | /usr/sbin/caitsith-loadpolicy
  1. Confirm the policy removal:
cat /sys/kernel/security/caitsith/policy
  1. Disable the rule in the Segura® platform to prevent it from being reapplied
  2. Restart the service:
service secpack-maestro start
  1. Check the synchronization status:
systemctl status secpack-maestro
  1. Monitor logs for possible errors:
sudo tail -f /var/log/syslog

Prevention

  • Always disable policies through Segura® before removing them locally.
  • Regularly check the synchronization status between the agent and the platform.