Upgrade Notes 4.2.7

Segura® Platform 4.2.7 introduces important advancements in ITSM governance, user experience, platform observability, and integration automation, strengthening organizations' ability to operate complex environments with greater efficiency, visibility, and control.

This release focuses on simplifying administrative processes, expanding integration capabilities, and improving operational governance across the platform.

Release highlights

• ITSM governance: New centralized ServiceNow integration engine.
• Usability improvements: More intuitive and guided Wizards.
• Operational visibility: Proactive alerts for resources below recommended levels.
• Developer experience: More efficient APIs for CLM integrations.
• Privilege management: Greater flexibility when applying Privilege Profiles in EPM Windows.
• Audit governance: New audit user role in DSM.

Together, these enhancements reinforce Segura®'s commitment to secure automation, centralized governance, and operational efficiency at scale.

ITSM Connector Engine: Centralized ServiceNow Integration

Version 4.2.7 introduces a new ITSM integration engine, enabling organizations to centrally configure and manage connections to ServiceNow instances within the Segura® Platform.

This capability serves as the foundation for the evolution of ITSM governance workflows across the platform and will be leveraged by multiple modules, including PAM Core, EPM, Domum, DSM, and Certificate Manager.

What's new

• Centralized configuration of ServiceNow connections.
• Support for multiple ServiceNow instances.
• Secure OAuth 2.0 authentication.
• Connection health monitoring (Health Check).
• Automatic retry and fallback mechanisms.
• Secure storage of ServiceNow credentials in the Segura® vault.
• Reusable integration engine across platform modules.

Customer impact

This enhancement eliminates fragmented integrations and enables more consistent ITSM governance across enterprise environments.

Organizations can now operate multiple ServiceNow instances with greater flexibility, simplifying approval workflows, compliance processes, and change management operations on a global scale.

Registration Wizards: Usability and Navigation Enhancements

The registration wizard experience has been enhanced to make configuration processes more intuitive, guided, and efficient.

What's new

• Visual numbering of wizard steps.
• Highlighting of the active step.
• Contextual descriptions for each stage.
• Simplified navigation between steps.
• Visual indicators for progress and completion.
• Confirmation prompts when leaving with unsaved changes.
• Improved responsiveness across different screen sizes.

Customer impact

These improvements reduce uncertainty during configuration processes and help users complete registrations with greater confidence and accuracy.

The result is a smoother user experience, fewer operational errors, and reduced dependency on support teams.

Orbit Proactive Alerts for Resources Below Recommended Levels

Version 4.2.7 expands Orbit monitoring capabilities with new alerts designed to identify infrastructure resources operating below recommended thresholds.

What's new

• Continuous monitoring of CPU, memory, and disk space.
• Automatic Orbit incident generation.
• Configurable thresholds through Orbit CLI.

Customer impact

This capability increases operational visibility and enables administrators to take preventive action before capacity-related issues affect platform availability.

As a result, organizations can reduce operational risks and improve overall platform resilience.

CLM API: New Endpoint for Request Status and Certificate ID Retrieval

Introduced a new Certificate Lifecycle Management (CLM) API endpoint that allows customers to query request status and retrieve the certificate_id once the certificate signing process is completed.

What's new

New API endpoint to track certificate request status and retrieve the signed certificate identifier (certificate_id) after the signing process is completed.

Customer impact

This enhancement provides a reliable mechanism for retrieving the certificate_id in asynchronous certificate signing workflows.

Because the signing process may depend on external validation steps, the certificate request can initially return a Pending status in the immediate response of the POST operation. The new endpoint enables developers to query the request status and retrieve the certificate_id as soon as the status changes to Signed, making automated integrations more predictable, resilient, and easier to manage.

EPM Windows: Rule Precedence for Directory and Registry Policies in Privilege Profiles

Version 4.2.7 enhances EPM Windows Privilege Profiles by introducing rule precedence for Directory and File Control and System Registry Control policies.

As organizations scale privilege management through Privilege Profiles, multiple policies may apply to the same directory, file, or registry object. This enhancement establishes a consistent precedence model, ensuring predictable policy enforcement across endpoints.

What's new

• Rule precedence support for:
  • Directory and File Control policies.
  • System Registry Control policies.
• Consistent policy evaluation when multiple Privilege Profiles contain rules targeting the same object.
• Improved traceability of policy origin for auditing and troubleshooting purposes.
• Full compatibility with existing Privilege Profile workflows.

Customer impact

This enhancement improves governance and operational scalability by eliminating ambiguity when multiple Privilege Profiles contain overlapping policies.

Organizations can now adopt Privilege Profiles more broadly while maintaining consistent policy enforcement across large Windows environments.

New Audit User Role in DSM

Segura® introduces a dedicated audit role in DSM, enabling access to Audit Tracking menus without requiring broad administrative permissions across the platform.

What's new

• New DSM - Audit User role.
• Permission to view logs and reports related to DSM usage.
• Inclusion of DSM.Applications.List and DSM.Secrets.List permissions to support auditing and report export.

Customer impact

This enhancement removes the need to grant excessive permissions just to enable auditing. As a result, Segura® strengthens the principle of least privilege and improves segregation of duties in regulated environments.