How to approve, disapprove, or revoke an access request
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How to approve, disapprove, or revoke an access request
- 2 minutes to read
- Print
- DarkLight
- PDF
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This article will guide you through a step-by-step on how to approve, disapprove or revoke a password access request.
Requirements
- Be a user with an approver role.
Info
If the inbox is configured in senhasegura, approvers can reply to the email with the words APPROVE or DISAPPROVE to confirm their response, or they can click on the link described in the email.
Path to access
The report can be accessed through two paths:
- At the senhasegura platform, in the top left corner, click Grid Menu, identified by the nine squares icon, and select PAM Core.
- On the side menu, select Access control > My approvals.
or
- At the senhasegura platform, in the top left corner, click Grid Menu, identified by the nine squares icon, and then select Desktop.
- On the side menu, select Homepage.
- At the Request section, click Approvals.
Info
By default, the fields Status and Expired are filled with Pending and No respectively. To view all the requests’ records, click Clear and then Filter.
Possible actions on a request
- On the list, select the request that you want to approve or disapprove.
- In the Action column, click on the icon represented by the three vertical dots and select one of the following actions:
Reject an access request
- Click on the X icon to reject a request. A confirmation box will be displayed, click Yes. The Disapprove request page will open with the request details and a text box for the justification.
- Click Reject.
- In the confirmation box, click Yes.
- The message Success. Request rejected. will be displayed.
Approve an access request
- Click on the check icon to approve a request. The Approve request page will open and the start and end date can be changed, if necessary.
- Click Approve.
- The message Success. Request approved. will be displayed.
Revoke an access request
Info
This option is only available for requests already approved and where the Reason field doesn’t contain the value Other.
- In the Action column, click on the icon represented by the three vertical dots.
- Click on the X icon to revoke a request. The Requests page will open with the request details and a text box for the justification.
- Click Revoke.
- The message Success. Request revoked. will be displayed.
Info
If the revocation occurs during a running session, the user receives the following message warning about the revocation: "Access denied: The remote desktop server was interrupted as the ongoing session was revoked and the connection was closed. Please contact your system administrator."
Info
If the user is a member of an Access group with a level approval model, the 1st level approver will receive the email first. After their approval, the other approvers will receive the email according to the hierarchy and number of levels defined in the access group configuration.
After any of these actions, the user who requested the access can view the approver's answer by accessing the My requests report.
Next:
Do you still have questions? Reach out to the senhasegura Community.
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