How to request access

This article will guide you through a step-by-step on how to request access to view a password from a credential.

Request access

There are two types of access requests. This choice is made by the admin user when setting the Access group configuration:

• Require reason to view password: the user requests access, writes down the justification, and has immediate access. The approvers only receive an email with the user’s justification, but no action is required.
• Require approval to view a password: the user requests access and writes down the justification, but the access will only be possible after an approver’s action. In this case, the approver must approve the request by email or the senhasegura platform.

To request any of these access types, follow the steps below:

1. At the senhasegura platform, in the top left corner, click Grid Menu, identified by the nine squares icon, and select PAM Core.
2. On the side menu, select Credentials > All.
3. Choose the credential you want to request access on the list.
4. In the Action column, click on the key icon.
5. In the pop-up window, called Justify, fill in the mandatory fields identified with the asterisk:
   1. Justification*: describe why you need access.
   2. Reason*: choose among the available options.
   3. Governance Code
   4. Start access*
   5. Access end*
   Info

   Start and end fields will only be available for Require approval to view a password type.
   The field Access end can’t have a value greater than 1 (one) hour than what was chosen in the Start access field.

6. Click Justify.

When selecting the Require reason to view password option, the user has immediate access, and an email will be sent to the approver for their information only.

For cases that Require approval to view a password, the message "Request sent. You need approval for view the password for this credential". A request was sent to the approvers will be displayed. And the access will only be possible after the approver's action.

To follow the status request, access the My requests report.

Next:

My requests
How to approve, disapprove, or revoke an access request
Requests

Do you still have questions? Reach out to the senhasegura Community.