Requests
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Requests
- 2 minutes to read
- Print
- DarkLight
- PDF
Article Summary
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This article provides detailed information about the Requests report page. All requests are available in this report, regardless of their status.
Path to access
- At the senhasegura platform, in the top left corner, click Grid Menu, identified by the nine squares icon, and select PAM Core.
- On the side menu, select Access control > Requests.
Homepage icons
| Item | Description |
|---|---|
| Show filters | Identified by the magnifying glass icon. Displays or hides the search fields on the screen. |
| Update | Identified by the counterclockwise arrow icon. It refreshes the page. |
| View actions | Identified by the three vertical dots icon. It shows all the possible actions for the report. |
| Print report | Identified by the printer icon. It opens a new page for printing the report. |
| Export CSV | Identified by the paper sheet icon, it downloads the report. |
| Schedule report | Identified by the clock icon, it opens the Schedule report form. |
Info
By clicking on the question mark icon on the page, you’ll be redirected to a keyword search or the documentation page.
Search fields
| Item | Description |
|---|---|
| ID | Identification request number. |
| Requester | The name of the user who requested the access. |
| Operation | The type of operation that was requested. |
| Group | The group which the user belongs to. |
| Status | Status requests: Approved, Cancelled, Revoked, Pending, and Rejected. |
| Device | The device where the access is requested. |
| Reason | The reason why the user needs the access. Choose among the available options. |
| Emergency access | Identifies whether the access was an emergency access case or not. Possible values are Yes and No. |
| Governance ID | Software identification code ITSM (IT Service Management). |
| Justification | The access justification given by the user. |
| Request date | Date and time that the request was made. |
| until | Final date to search the results. |
| Expired | Identifies whether the request has expired. Possible values are Yes and No. |
| Filter | Button to filter and show the results according to your chosen preferences. |
| Clear | Button to clear all the text boxes with the options that were previously selected. |
Report fields
- ID
- Group
- Operation
- Requester
- Request date
- Expiration
- Status
- Justification
- Reason
- Emergency access
- Governance ID
- Action:
- View request: represented by the magnifying glass icon, it opens the Access request screen.
Access request details
Information tab
- Password: password of the device that will be accessed.
- Requester: name of the user that is requesting the access.
- Group: the group which the user belongs to.
- Approvals required: the number of approvals needed.
- Disapprovals required: the number of disapprovals needed.
- Request date: date and time that the request was made.
- Status: status requests (Approved, Cancelled, Revoked, Pending and Rejected).
Justification tab
- Reason: the reason why the user needs access.
- Governance ID: software identification code ITSM (IT Service Management).
- Justification: the justification that the user gave
- Request details tab: description of the action that is going to be performed on this request.
Responses tab
- Approver: approver’s name.
- Response: status with the approver's answer.
- Date: date and time that the approval was made
- Level: approver’s level.
- Justification: justification to explain the approver’s answer.
Info
The report displays 30 lines per page. To go to the next ones, click on the advance buttons at the end of the report.
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