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    How to connect the senhasegura mobile app to your account
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    Contents

    How to connect the senhasegura mobile app to your account

    • 5 minutes to read
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    Article Summary

    This tutorial provides a step-by-step guide on how to connect the senhasegura mobile app to your account.

    Info

    The senhasegura mobile app is supported on Android operating systems version 10 or newer.

    Requirements

    • senhasegura version 3.31 or newer.
    • URL filled in the Orbit Config Manager screen.
    • Android operating system version 10 or newer.
    • Authorization for app usage defined in Grid Menu > SYSTEM > Settings > System parameters > System parameters > Access control > Mobile app.
    Caution

    If the URL is not correctly configured, the mobile app won’t be able to establish communication with senhasegura. For more information about Orbit Config Manager settings, access Controlling the Application > General Application Data.

    Install the senhasegura mobile app

    Download the senhasegura mobile app on Google Play Store through the link: senhasegura mobile app and install it on your mobile device.

    Enable the senhasegura mobile app

    After installing the app on your device, you'll need to enable it on the senhasegura web platform. Follow the steps below:

    1. On the senhasegura web platform, in the upper left corner, click the Grid Menu, identified by nine squares, and select MySafe.

    2. In the side menu, select + Integrations > My apps.

      Info

      You can also access the My apps page by clicking on your username in the upper right corner of the senhasegura web. In the drop-down menu, click My apps, identified by the key icon

    3. In the upper right corner of the My apps page, click View actions, represented by the three vertical dots, and select New key.

    4. In the My apps window, complete the information:

      1. Name*: enter a name for the application.
      2. Expiration date: enter a date to set an expiration date for the authorization key. Enter the date in the first field and the time in the second field. In each field, there’s a downward arrow you can click. In the first field, clicking on the arrow will display a calendar, and in the second field, you’ll view a list of times.
      Info

      If you don't set an expiration date, the authorization key will only expire if you exit the application or manually revoke the key.

      1. Application type*: mark Mobile app.
    Info

    The items with an asterisk are mandatory.

    1. Click Save.

    First access to the senhasegura mobile app

    After enabling the mobile app on the senhasegura web platform, you are ready to make your first access on your mobile device. Follow the steps below:

    1. After clicking Save on the senhasegura’s My apps screen, you’ll view a QR code. This code is used to establish the connection between the mobile app and the senhasegura platform.
    2. Click the senhasegura mobile app icon on your mobile device screen.
    3. At the bottom of the mobile app screen, click Scan code.
    4. You’ll immediately view a pop-up window with the question
      “Allow senhasegura to take pictures and record video?”
      Choose either “While using this app” or “Only this time” to allow the scanning of the QR code.
    Info

    If you select “Only this time”, this pop-up window will be displayed again if you access the app after the authorization has expired or been revoked.

    1. Place the QR code inside the indicated area on your mobile device screen. Once detected, the app will generate a key with exclusive access to the login endpoint, and the QR code scanning will start automatically.
    Caution

    While the QR code is on the senhasegura platform screen, you have 1 hour to scan it. If the time expires, go back to the My apps screen and generate a new key following the steps described in the Enable the senhasegura mobile app section of this tutorial.

    To avoid having a long list of expired keys, you may revoke them. For more information, access How to revoke an authorization key for an application.

    1. After the QR code is scanned, you’ll receive an email with an 8-digit activation code.

    2. Insert the 8-digit activation code in the Insert code field on your the senhasegura mobile app screen. If the code is correct, you’ll be automatically directed to the Pending approval screen.

    Caution

    As informed in the email, you have 5 minutes to use the 8-digit activation code. If needed, click Resend code on the mobile app screen to receive a new code by email.

    1. Wait for the app to send the device data to senhasegura and for the administrator to approve your access.
    Info

    You can view the approval status by going to senhasegura’s web platform and clicking Grid Menu > SYSTEM > Settings > User management > My requests. The available statuses are PENDING, APPROVED, REJECTED, EXPIRED and CANCELLED.

    1. Once your access is approved and the connection with senhasegura is established, you’ll be directed to the Terms of service screen on the mobile app.
    Info

    After the approval, the information about the application such as its ID, Name, Type, Device, Version, Creation date and *Expiration date *can be viewed in a report on the My apps screen of the senhasegura platform.

    1. Scroll down and read the Terms of service until the end.
    2. If you agree with it, click Accept.
    3. You’ll be directed to the Products screen.

    The senhasegura mobile app is now ready to use.

    Info

    In case your access is rejected, you’ll view a message at the bottom of the mobile app screen informing of the access rejection. You can request a new access by scanning the QR code again, as long as it’s still within its 1-hour validity. If not, generate a new authorization key.

    After the first access to the senhasegura mobile app

    While the authorization key for the senhasegura mobile app is still active
    (not expired or revoked), you can access the app with a simple login.
    Follow the steps below:

    1. Click the senhasegura mobile app icon on your mobile device screen.
    2. On the Welcome to senhasegura screen, click Login.
    3. Use the standard authentication defined by your device - Biometrics, FaceID, or PIN, for example.
    Info

    For security reasons, if you haven't logged into the senhasegura mobile app in the last 24 hours, a new authentication token will be sent to your email. Additionally, regardless of whether you have logged in within the last 24 hours, an authentication token will also be sent to your email weekly. In these cases, when trying to log in, you’ll be directed to the screen on which you’ll need to insert the token received by email.

    1. Once the authentication is completed, you’ll be directed to the Products screen.

    The senhasegura mobile app is now ready to use.

    Info

    If the authorization key for the application has been revoked or expired, follow the steps described in the Enable the senhasegura mobile app and then, First access to the senhasegura mobile app sections of this document.

    Caution

    App usage can be removed by the user or the system administrators on the senhasegura platform by clicking Grid Menu > SYSTEM > Settings > System parameters > System parameters > Access control > Mobile app.

    Next

    How to add a password in MySafe using the senhasegura mobile app
    How to add a note in MySafe using the senhasegura mobile app

    Do you still have questions? Reach out to the senhasegura Community.

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