How to use the Emergency panel

This article provides a guide on performing essential configurations in the Emergency panel. This functionality allows you to end all ongoing sessions or freeze access for predefined devices. The panel also allows you to block access to senhasegura, even through API or GO Endpoint Manager, for a specified period.

Requirements

• A user with the System Administrator role. This role is the only one with the System.EmergencyPanel.Control permission.
• An active MFA for the user.

Terminate sessions

To terminate sessions, follow these steps:

1. In the top right corner, click Emergency panel, identified by the caution icon.
2. Select Terminate sessions.
3. On the new page, enter the Access token generated by your MFA solution.
4. Click Validate token.
5. Enter the Justification and, if necessary, a Governance Code. 
6. Click Apply to complete the termination.

Freezing

Requirements

• Enable the Block during freezes? field in the PAM Core Access group settings.

To prevent the start of sessions on specific devices, follow these steps:

1. In the top right corner, click Emergency panel, identified by the caution icon.
2. Select Freezing.
3. On the new page, enter the Access token generated by your MFA solution.
4. Click Validate token.
5. Set the freeze Start and Duration.
6. Enter the Justification and, if necessary, a Governance Code. 
7. Click Save to set the freeze.

The freeze applies only to devices in Access Groups with the Block during freezes? field enabled. These users are informed that their access to devices is blocked until the end of the freeze. During the freeze period, the user can track the time left until it ends.

Cancel freeze

1. In the top left corner, click Grid Menu ⁝⁝⁝, identified by the box with nine squares, and select Reports.
2. Select Emergency panel ➔ Freezing.
3. Locate the freeze. You can suspend only freezes with pending or ongoing status.
4. Click Cancel, identified by the trash bin icon.
5. On the new page, enter the Access token generated by your MFA solution.
6. Enter the Justification and, if necessary, a Governance Code.
7. Click Save to end the freeze.

Lockdown

To interrupt all sessions, follow these steps:

1. In the top right corner, click Emergency panel, identified by the caution icon.
2. Select Lockdown.
3. On the new page, enter the Access token generated by your MFA solution.
4. Click Validate token.
5. Set the lockdown Start and Duration.
6. Enter the Justification and, if necessary, a Governance Code.
7. Click Save to set the lockdown.

The platform informs users that their access to devices is blocked. During the lockdown period, users can track the time left until it ends.

API calls will receive the following message:

{
    "response": {
        "status": 503,
        "mensagem": "senhasegura is under Lockdown until 09/08/2022 22:54:00",
        "erro": true,
        "cod_erro": 100,
        "message": "senhasegura is under Lockdown until 09/08/2022 22:54:00",
        "error": true,
        "error_code": 100
    }
}

Cancel lockdown

1. In the top left corner, click Grid Menu ⁝⁝⁝, identified by the box with nine squares, and select Reports.
2. Select Emergency panel ➔ Lockdown.
3. Locate the lockdown. You can suspend only lockdowns with pending or ongoing status.
4. Click Cancel, identified by the trash bin icon.
5. On the new page, enter the Access token generated by your MFA solution.
6. Enter the Justification and, if necessary, a Governance Code.
7. Click Save to end the lockdown.

Emergency Panel Notifications

To add notifications, follow these steps:

1. In the top left corner, click Grid Menu ⁝⁝⁝, identified by the box with nine squares, and select Settings.
2. Select Notifications ➔ Settings.
3. In the top right corner, click View actions, identified by the three vertical dots icon.
4. Select New notification.
5. For the Notification name, set a title.
6. Choose how to notify the user: Email, Screen, or SMS.
7. Check Send notifications only to contacts who have access to credentials or devices if you want to restrict the recipients.
8. In the Notifications tab, click on the icon identified by the plus sign.
9. In the Category field, select Emergency panel.
10. Click Filter.
11. Choose among the options linked to the Emergency panel.
12. Click Add.
13. In the Contacts tab, click on the icon identified by the plus sign to add users who will receive the notifications.
14. Click Save to set the notification.

Do you still have questions? Reach out to the senhasegura Community.