ServiceNow

The ServiceNow integration will query the given ticket code using the /api/now/table/ endpoint. It will only accept the user request if the ServiceNow issue is in In Progress.

Requirements

• ServiceNow API authentication data:
  • API URL
  • User
  • Password

Configure in senhasegura:

1. Go to the menu Settings ➔ System parameters ➔ Integration with ITSM.
   
   
2. On the page actions , click on the + New option.
3. Select ServiceNow.
   
   
4. Fill in  the fields as described below:
   
   • Integration name: will be the integration name used to identify this configuration inside senhasegura reports.
   • Enabled: This status flag indicates if this configuration should be used in workflow procedures.
   • API URL: should be filled with the primary ServiceNow URL. You will use this URL to access the ServiceNow REST Endpoint.
   • User: a valid user with the proper permission to query issues tickets inside ServiceNow.
   • Password: the ServiceNow user password.
5. After filling, click on Save

Validate Integration

To perform validation in senhasegura:

1. Go to the menu Settings ➔ System parameters ➔ Integration with ITSM.
2. In the report, click on the Test authentication icon.
3. In the new window, fill Issue code with the ticket code.
4. Click on the Save button.

You should receive the information about the ticket.