Troubleshooting

In this article, you’ll find common issue scenarios when installing and updating senhasegura, as well as their solutions.

Certificate error during update

Scenario

When updating senhasegura, you may encounter the error message: Could not load certificates.

Solution

Follow these steps to resolve the issue and download the required certificates:

1. Run the following command to search for the appropriate package:

apt-cache search apt-senhasegura-fix-buster

2. Run the following command to remove the problematic package:

apt-get purge apt-senhasegura-fix-buster

3. Download the necessary package using the following command:

wget https://repo:[email protected]/apt-senhasegura-fix-buster_20191128_all.deb

4. Install the package using the following command:

dpkg -i apt-senhasegura-fix-buster_20191128_all.deb

5. Run the following command to remove the .deb installation file:

rm apt-senhasegura-fix-buster_20191128_all.deb

By following these steps in order, you should resolve theCould not load certificates issue during senhasegura update.

Connection to repository service not available

Scenario

After updating senhasegura, you may encounter the error message: ERROR - Connection to repository service not available. This indicates a failure in the validation check between the senhasegura instance and the update repository.

Solution

Check and ensure connectivity between the senhasegura instance and the repository. If necessary, refer to the Firewall rules documentation to confirm that the required rules are correctly configured.