Zendesk

The Zendesk integration will query the given ticket code using the
/api/v2/tickets/[id].json endpoint. It will only accept the user request if the Zendesk issue is under Open or Pending status.

Requirements

• Zendesk API authentication data:
  • API URL
  • User
  • Password

Configure in senhasegura:

1. Go to the menu Settings ➔ System parameters ➔ Integration with ITSM.
   
   
2. On the page actions , click on the + New option.
3. Select Zendesk.
   
   
4. Fill in the fields as described below:
   
   • Integration name: this will be the integration name used to identify this configuration inside senhasegura reports.
   • Enabled: this status flag indicates if you should use this configuration in workflow procedures.
   • API URL: should be filled with the primary Zendesk URL. You will use this URL to access the Zendesk REST Endpoint.
   • Email address: a valid user with permission to query issues tickets inside Zendesk.
   • Password: the Zendesk user password.
   • API Token: a valid OAuth token to identify senhasegura.
5. After filling in, click on Save.

Validate Integration

To perform validation in senhasegura:

1. Go to the menu Settings ➔ System parameters ➔ Integration with ITSM.
2. In the report, click on the Test authentication icon.
3. In the new window, fill Issue code with the ticket code.
4. Click on the Save button.

You should receive the information about the ticket.