CA Service Desk Manager
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CA Service Desk Manager
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In this document, you will find information about the report for ticket integration using CA Service Desk Manager.
Path do access
- On senhasegura, in the upper-left corner, click the Grid Menu, represented by nine squares, and select Settings.
- In the side menu, select System Parameters > Ticket system integrations.
- In the top bar, click on View actions and select New.
- In the Registration of integration with ITSM window, select CA Service Desk Manager.
General Information
- The
Request Methoddetermines which integration method will be used: Rest API or SQL Server. - Common fields: User and Password
- Conditional fields for the Rest API method: API URL.
- Conditional fields for the SQL Server method: DB Host, DB Name, DB Instance, and DB Host Port.
| Campo | Descrição |
|---|---|
| Integration name | Identifier name of the integration. |
| Enabled | Integration status. Can be Yes or No. |
| Request Method | Radio buttons. Request method. Can be Rest API or SQL Server. |
| User | Username for authentication. |
| Password | Password for authentication. |
| DB Host | Database server address. |
| DB Name | Database name. |
| DB Instance | Database instance. |
| DB Host Port | Database server port. |
| API URL | CA Service Desk Manager API endpoint. |
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