How to configure ServiceNow integration in senhasegura

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This guide shows how to configure the integration between senhasegura and ServiceNow using the REST API.

Requirements

  • ServiceNow API authentication data:
    • API URL.
    • User.
    • Password.

Configure ServiceNow

  1. On senhasegura, in the upper-left corner, click the Grid Menu, represented by nine squares, and select Settings.
  2. In the side menu, select System Parameters > Integrations with ITSM.
  3. In the Integrations with ITSM report, in the top bar, click on View actions and select New.
  4. In the Registration of integration with ITSM window, select ServiceNow.
  5. In the Registration of integration with ITSM window, fill in the fields:
    • Integration name: name of the integration in senhasegura.
    • Enabled: select Yes.
    • API URL: ServiceNow API endpoint.
    • User: ServiceNow user with permission to query tickets.
    • Password: password for authentication.
  6. Click Save.
Info
  • The integration uses the endpoint /api/now/table/ and the approval flow accepts requests only for tickets with the status In Progress.

Do you still have questions? Reach out to the senhasegura Community.