Requests - Access
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Requests - Access

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Article summary

This document provides detailed information about the Requests report page. All requests are available in this report, regardless of their status.

Path to access

  1. On senhasegura, in the upper left corner, click Grid Menu, represented by the nine squares icon, and select PAM Core.
  2. In the side menu, select Access control > Requests.

Top bar

ItemDescription
Show filtersRepresented by the magnifying glass icon, it displays or hides the search fields on the screen.
UpdateRepresented by the counterclockwise arrow icon, it refreshes the page.
View actionsRepresented by the three vertical dots icon, it shows all the possible actions for the report.
Print reportRepresented by the printer icon, it opens a new page for printing the report.
Export CSVRepresented by the paper sheet icon, it downloads the report.
Schedule reportRepresented by the clock icon, it opens the Schedule report form.

Search fields

ItemDescription
IDIdentification request number.
RequesterThe name of the user who requested the access.
OperationThe type of operation that was requested.
GroupThe group which the user belongs to.
StatusStatus requests: Approved, Cancelled, Revoked, Pending, and Rejected.
DeviceThe device where the access is requested.
ReasonThe reason why the user needs the access. Choose among the available options.
Emergency accessIdentifies whether the access was an emergency access case or not. Possible values are Yes and No.
Governance IDSoftware identification code ITSM (IT Service Management).
JustificationThe access justification given by the user.
Request dateDate and time that the request was made.
untilFinal date to search the results.
ExpiredIdentifies whether the request has expired. Possible values are Yes and No.

Report fields

  • ID.
  • Group.
  • Operation.
  • Requester.
  • Request date.
  • Expiration.
  • Status.
  • Justification.
  • Reason.
  • Emergency access.
  • Governance ID.
  • Action:
    • View request: represented by the magnifying glass icon, it opens the Access request screen.

Access request details

Information tab

  • Password: password of the device that will be accessed.
  • Requester: name of the user that is requesting the access.
  • Group: the group which the user belongs to.
  • Approvals required: the number of approvals needed.
  • Disapprovals required: the number of disapprovals needed.
  • Request date: date and time that the request was made.
  • Status: status requests (Approved, Cancelled, Revoked, Pending and Rejected).

Justification tab

  • Reason: the reason why the user needs access.
  • Governance ID: software identification code ITSM (IT Service Management).
  • Justification: the justification that the user gave
  • Request details tab: description of the action that is going to be performed on this request.

Responses tab

  • Approver: approver’s name.
  • Response: status with the approver's answer.
  • Date: date and time that the approval was made
  • Level: approver’s level.
  • Justification: justification to explain the approver’s answer.
Info

The report displays 30 lines per page. To go to the next ones, click on the advance buttons at the end of the report.


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