---
title: "EPM Windows sessions are not recorded"
slug: "check-if-epm-sessions-are-being-recorded"
updated: 2026-11-03T14:47:50Z
published: 2026-11-03T14:47:50Z
canonical: "docs.senhasegura.io/check-if-epm-sessions-are-being-recorded"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# EPM Windows sessions are not recorded

Executions run normally on EPM Windows workstations, but no recording appears in the [Recorded Executions](/v4-2/docs/recording-report) report. This document covers the recording settings that cause this problem and how to fix them.

## Symptom

- The execution runs normally on the workstation.
- More than 15 minutes after the execution ends, it still has no recording in the [Recorded Executions](/v4-2/docs/recording-report) report.

### Cause 1: The global recording parameter is disabled

The **Enable recording session?** parameter is set to **No**. Without this parameter, session recording is not available, and EPM Windows records no application.

### Solution: Enable the global recording parameter

1. On Segura™ Platform, in the navigation bar, hover over the **Products menu** and select **EPM**.
2. In the side menu, select **Management > Settings > Parameters**.
3. In the **General Settings** section, set **Enable recording session?** to **Yes**.
4. Click **Save**.

The parameter makes recording available. EPM Windows records an application only when an access policy also allows it. If the application is still not recorded, check Cause 2.

### Cause 2: No access policy records the application

The application is not part of any access policy, or it is in an access policy with **Record session for these applications** set to **Disabled**. EPM Windows records only applications in an access policy with recording enabled.

### Solution: Enable recording in an access policy

1. On Segura™ Platform, in the navigation bar, hover over the **Products menu** and select **EPM > Policies > Windows > Access policies**.
2. Open the access policy that contains the application. If no policy contains it, create one. More information in [How to configure application access policies for EPM Windows](/v4-2/docs/epm-windows-application-access-lists).
3. In the **Applications** tab, set **Record session for these applications** to **Enabled**.
4. Save the policy.

New executions of the application appear in the [Recorded Executions](/v4-2/docs/recording-report) report about 15 minutes after they end.

### Check the video upload in the Event Viewer

If both settings are correct and the execution is still not recorded, check the video upload on the workstation:

1. On the workstation, open the Windows **Event Viewer**.
2. Check the EPM Windows events that record the sending of each video.

## For more information

- [Session recording in EPM Windows](/v4-2/docs/epm-windows-types-of-recording).
- [How to configure sessions for recording](/v4-2/docs/epm-windows-how-to-configure-sessions-for-recording).
- [Recorded Executions](/v4-2/docs/recording-report).