--- title: "FAQ - Frequently asked questions about MySafe" slug: "faq-frequently-asked-questions-about-mysafe" updated: 2026-11-03T14:48:12Z published: 2026-11-03T14:48:12Z canonical: "docs.senhasegura.io/faq-frequently-asked-questions-about-mysafe" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt > Use this file to discover all available pages before exploring further. # FAQ - Frequently asked questions about MySafe This document provides quick answers to common questions about using **MySafe**. For more detailed information, please refer to the documentation. ## About MySafe setup ****What are the Requirements to use MySafe?**** - A compatible browser for the web version or installation of the extension. - Connection to the Segura™ server (local or via VPN). - Mobile devices running Android 10+ for the mobile app. ****How do I log in to MySafe for the first time?**** 1. Access Segura™. 2. Use the credentials provided by your administrator. 3. Set up a secure password and optionally enable multi-factor authentication (MFA). 4. Access **MySafe** through the **Products menu.** More information in [First steps with MySafe web](/v4-2/docs/first-steps-with-mysafe-web). ****What are the differences between the available versions?**** - **Web**: full access, including sharing, dashboards, and settings. - **Extension and app**: quick password management, access to notes and and autofill passwords on websites. More information in [MySafe](/v4-2/docs/mysafe), [MySafe extension](/v4-2/docs/mysafe-extension), and [Segura™ mobile app](/v4-2/docs/senhasegura-mobile-app). ## About password and item management ****What types of information can I manage in MySafe?**** - **Web version**: manage passwords, email accounts, notes, files (up to 500 MB), and API secrets. - **Extension and app**: manage passwords and access notes. More information in [MySafe](/v4-2/docs/mysafe), [MySafe extension](/v4-2/docs/mysafe-extension) and [Segura™ mobile app](/v4-2/docs/senhasegura-mobile-app). ****How do I organize my passwords efficiently?**** - Add **Tags** when creating items. Example: use “social networks” to categorize Facebook and Instagram passwords. More information in [How to manage passwords using MySafe web](/v4-2/docs/how-to-manage-passwords-on-mysafe-web). ****How does MySafe help me create safe passwords?**** - Use the **Generate Password** button and set criteria like length and special characters. Attention Create passwords with at least 12 characters, including letters, numbers, and symbols. More information in [How to generate safe passwords with MySafe](/v4-2/docs/how-to-generate-safe-passwords-with-mysafe). ## About sharing and data migration ****How can I share a password with someone without a MySafe account?**** 1. Select the item and click **Share**. 2. Choose the **External** option, enter the recipient’s email, and configure permissions. The recipient will receive a secure link to access the item. More information in [How to manage the external share of an item](/v4-2/docs/how-to-manage-the-external-share-of-an-item). ****What are the sharing limits?**** - **Internal**: no limit for batch sharing. - **External**: one password at a time, but you can add multiple recipients. More information in [How to manage the external share of an item](/v4-2/docs/how-to-manage-the-external-share-of-an-item). ****How do I migrate data from another manager to MySafe or vice versa?**** - Use the **Batch import** feature to import data from other managers. - It’s not possible to export items from **MySafe** to other platforms. More information in [How to import passwords and notes to MySafe](/v4-2/docs/how-to-import-passwords-and-notes-to-mysafe). ## About security ****I forgot my access password. What should I do?**** 1. Contact your administrator to reset your password. 2. Create a new password during your next login. More information in [First steps with MySafe web](/v4-2/docs/first-steps-with-mysafe-web). ****What should I do if I suspect my account has been compromised?**** 1. Contact your administrator to reset your password. 2. Enable MFA. 3. Review connected apps in the **My apps** section. More information in [First steps with MySafe web](/v4-2/docs/first-steps-with-mysafe-web) and [How to manage applications in MySafe](/v4-2/docs/how-to-manage-applications-in-mysafe). ****How does MySafe ensure the security of my data?**** **MySafe** uses end-to-end encryption to protect your items both at rest and in transit. More information in [MySafe](/v4-2/docs/mysafe). ****What happens to my passwords if I lose access to MySafe?**** If you lose access to **MySafe**, such as after leaving your company: - Your items will be deactivated along with your account. - Shared items will remain accessible to recipients, respecting configured permissions. - Contact the support team for further information. ****How often should I change my passwords?**** Use the **Password generator** to change your passwords in the following situations: - According to your company's policy (for example, every 3 months). - Immediately after a sharing period expires. To ensure that the password hasn't been recorded during sharing. - If there is suspicion of data breach. When data is exposed, criminals may try to use the leaked information to access your accounts. - When employees with password access leave the company. To ensure that former employees no longer have access to corporate accounts. ****Can I use the browser extension offline?**** No. The extension requires a local or VPN connection to the Segura™ server to access and manage items. More information in [First steps with the MySafe extension](/v4-2/docs/mysafe-extension-first-steps). ## About advanced features ****How can dashboards help me administer MySafe?**** Dashboards provide insights such as: - **Users without items**: identify those not using **MySafe** and promote engagement actions. - **Most used sites**: monitor services used to detect shadow IT or impacts of incidents. More information in [Global administration](/v4-2/docs/mysafe-admin).