---
title: "How to approve, disapprove, or revoke an access request"
slug: "pam-session-how-to-approve-disapprove-or-revoke-an-access-request"
updated: 2026-11-03T14:48:25Z
published: 2026-11-03T14:48:25Z
canonical: "docs.senhasegura.io/pam-session-how-to-approve-disapprove-or-revoke-an-access-request"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senhasegura.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to approve, disapprove, or revoke an access request

This document provides information about a step-by-step on how to approve, disapprove or revoke a password access request.

## Requirements

- Be an user with an approver role.

          Info

          

If the inbox is configured in Segura™ Platform, approvers can reply to the email with the words **APPROVE** or **DISAPPROVE** to confirm their response, or they can click on the link from the email, log in to Segura™ Platform and [proceed to take actions on the request](/v4-2/docs/pam-session-how-to-approve-disapprove-or-revoke-an-access-request#actions-on-a-request).

---

## Actions on a request

The report can be accessed through two paths:

1. On Segura™ Platform, in the navigation bar, hover over the **Products menu** and select **PAM Core**.
2. In the side menu, select **Access control** > **My access approvals**.

          Info

          

By default, the fields **Status** and **Expired** are filled with **Pending** and **No** respectively. To view all the requests’ records, click **Clear** and then **Filter**.

---

## Possible actions

1. In the list, select the request that you want to approve or disapprove.
2. In the **Action** column, click on the **Actions button** and select one of the following actions:

### View request

1. Select **View request**
  1. Opens the [Access request](/v4-2/docs/pam-session-access-request-details) screen with detailed information abou the request.

### Reject a request

1. Select **Reject**.
  1. Opens the **Disapprove request** screen to input a justification for the dissapproval.
  2. Click **Reject**.
2. The message **Request rejected.** will be displayed.

### Approve a request

1. Click on the check icon to approve a request.
  1. Opens the **Approve request** screen the start and end date can be changed, if necessary.
  2. Click **Approve**.
2. The message **Request approved.** will be displayed.

### Revoke a request

          Info

          

This option is only available for requests **already approved** and where the **Reason** field doesn’t contain the value **Other**.

1. Select **Revoke**.
  1. Opens the **Requests** screen with the request details and a text box for the justification.
  2. Click **Revoke**.
2. The message **Request revoked.** will be displayed.

          Info

          

If the revocation occurs during a running session, the user receives the following message warning about the revocation: **"Access denied: The remote desktop server was interrupted as the ongoing session was revoked and the connection was closed. Please contact your system administrator."**

If the user is a member of an **Policy group** with a level approval model, the 1st level approver will receive the email first. After their approval, the other approvers will receive the email according to the hierarchy and number of levels defined in the access group configuration.

After any of these actions, the user who requested the access can view the approver's answer by accessing the [My access requests](/v4-2/docs/pam-session-my-access-requests) document.