How to approve, disapprove, or revoke an access request
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How to approve, disapprove, or revoke an access request
- 2 minutes to read
- Print
- DarkLight
- PDF
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This document provides information about a step-by-step on how to approve, disapprove or revoke a password access request.
Requirements
- Be a user with an approver role.
Info
If the inbox is configured in senhasegura, approvers can reply to the email with the words APPROVE or DISAPPROVE to confirm their response, or they can click on the link described in the email.
Actions on a request
The report can be accessed through two paths:
- On senhasegura, in the navigation bar, hover over the Products menu and select PAM Core.
- In the side menu, select Access control > My access approvals.
Info
By default, the fields Status and Expired are filled with Pending and No respectively. To view all the requests’ records, click Clear and then Filter.
Possible actions
- In the list, select the request that you want to approve or disapprove.
- In the Action column, click on the Actions button and select one of the following actions:
View request
- Select View request
- Opens the Access request screen with detailed information abou the request.
Reject a request
- Select Reject.
- Opens the Disapprove request screen to input a justification for the dissapproval.
- Click Reject.
- The message Request rejected. will be displayed.
Approve a request
- Click on the check icon to approve a request.
- Opens the Approve request screen the start and end date can be changed, if necessary.
- Click Approve.
- The message Request approved. will be displayed.
Revoke a request
Info
This option is only available for requests already approved and where the Reason field doesn’t contain the value Other.
- Select Revoke.
- Opens the Requests screen with the request details and a text box for the justification.
- Click Revoke.
- The message Request revoked. will be displayed.
Info
If the revocation occurs during a running session, the user receives the following message warning about the revocation: "Access denied: The remote desktop server was interrupted as the ongoing session was revoked and the connection was closed. Please contact your system administrator."
If the user is a member of an Policie group with a level approval model, the 1st level approver will receive the email first. After their approval, the other approvers will receive the email according to the hierarchy and number of levels defined in the access group configuration.
After any of these actions, the user who requested the access can view the approver's answer by accessing the My access requests document.
Do you still have questions? Reach out to the senhasegura Community.
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