How to approve or reject a session video view request

This document provides information about a step-by-step guide on how to approve or reject a remote session video viewing request made by the user.

Requirements

• To access the approval screen, the approver must have at least a PAM Operator, PAM Administrator, or System Administrator profile.

Register an approver

1. On senhasegura, in the navigation bar, hover over the Products menu and select Settings.
2. In the side menu, choose Access control > Manage Approvers.
3. On the actions menu click Add
4. On the Approvers screen fill in the fields:
   1. In Module, select the PAM module that the approving user will have access to.
   2. Click Add and in the list select the approving users you want to register.
5. Click Save.

Approve a request

For the approval to view session videos in the senhasegura system, access Settings > System Parameters > Global > Approval Workflow, on the option Enable approval for session videos?* set as Yes.

1. On senhasegura, in the navigation bar, hover over the Products menu and select PAM Core.
2. On the side menu, select Audit > Session record requests > My session video appovals.
3. In the list, choose the session you want, and in the Actions column, click on Actions button and select Approve.
4. In the confirmation box, click Yes to perform the action.

The system will display an approval confirmation message. Now, the user will have access to view the video.

Reject a request

1. On senhasegura, in the navigation bar, hover over the Products menu and select PAM Core.
2. In the side menu, select Audit > Session record requests > My session video appovals.
3. In the list, choose the session you want, and in the Actions column, click on Actions button and select Reject.
4. In the confirmation box, click Yes to perform the action.

A reject confirmation message will be displayed by the system. Now, the user won’t have access to view the video. However, a new request screen will be displayed, allowing you to request the video viewing again.

These two actions can also be performed via the Request details, accessed through the column Actions. To do that, click on Actions button. In the screen that opens, choose between the options Approve request or Disapprove request.

Do you still have questions? Reach out to the senhasegura Community.