How to use an emergency access

This document provides information about a step-by-step on how to use emergency access to view a credential password.

It’s a case in which the requester can skip the approval process if there is a need for immediate emergency use of the credential.

When the policie group allows the requester to use this feature, the user will be presented with the emergency access screen right after sending the access request.

Request an emergency access.

1. On senhasegura, in the navigation bar, hover over the Products menu and select PAM Core.
2. In the side menu, select Credential > All credentials.
3. Choose the credential that you want to request access on the list.
4. In the Action column, click on the Actions button and select View.
5. In the Justify screen, fill in the mandatory fields identified with the asterisk:
   1. Justification*: describe why you need access.
   2. Reason*: choose among the available options.
   3. Governance Code
   4. Start access*
   5. Access end*
   Info

   Start and end fields will only be available for Require approval to view a password type
   The field Access end can’t have a value greater than 1 (one) hour than what was chosen in the Start access field.

6. Click Save.
7. The message “Request sent. You need approval for view the password for this credential. A request was sent to the approvers.” will be displayed.
8. Click Use emergency access.
9. On the Confirm Emergency Access screen, write down a justification for using the emergency access.
10. Click Use emergency access.
11. The screen with the information to be accessed will open.

The access will be available for the same period set at the Start access and End access or until the approver revokes the access.

To follow your request status, access the My access requests document.

Do you still have questions? Reach out to the senhasegura Community.