FAQ - Frequently asked questions about MySafe

• A compatible browser for the web version or installation of the extension.
• Connection to the senhasegura server (local or via VPN).
• Mobile devices running Android 10+ for the mobile app.

1. Access senhasegura.
2. Use the credentials provided by your administrator.
3. Set up a secure password and optionally enable multi-factor authentication (MFA).
4. Access MySafe through the Products menu.

More information in First steps with MySafe web.

• Web: full access, including sharing, dashboards, and settings.
• Extension and app: quick password management, access to notes and and autofill passwords on websites.

More information in MySafe, MySafe extension, and senhasegura mobile app.

• Web version: manage passwords, email accounts, notes, files (up to 500 MB), and API secrets.
• Extension and app: manage passwords and access notes.

More information in MySafe, MySafe extension and senhasegura mobile app.

• Add Tags when creating items. Example: use “social networks” to categorize Facebook and Instagram passwords.

More information in How to manage passwords using MySafe web.

• Use the Generate Password button and set criteria like length and special characters.
  Attention

  Create passwords with at least 12 characters, including letters, numbers, and symbols.

More information in How to generate safe passwords with MySafe.

1. Select the item and click Share.
2. Choose the External option, enter the recipient’s email, and configure permissions.

The recipient will receive a secure link to access the item.

More information in How to manage the external share of an item.

• Internal: no limit for batch sharing.
• External: one password at a time, but you can add multiple recipients.

More information in How to manage the external share of an item.

• Use the Batch import feature to import data from other managers.
• It’s not possible to export items from MySafe to other platforms.

More information in How to import passwords and notes to MySafe.

1. Contact your administrator to reset your password.
2. Create a new password during your next login.

More information in First steps with MySafe web.

1. Contact your administrator to reset your password.
2. Enable MFA.
3. Review connected apps in the My apps section.

More information in First steps with MySafe web and How to manage applications in MySafe.

MySafe uses end-to-end encryption to protect your items both at rest and in transit.

More information in MySafe.

If you lose access to MySafe, such as after leaving your company:

• Your items will be deactivated along with your account.
• Shared items will remain accessible to recipients, respecting configured permissions.
• Contact the support team for further information.

• According to your company's policy (for example, every 3 months).
  
  
• Immediately after a sharing period expires.
  To ensure that the password hasn't been recorded during sharing.
  
  
• If there is suspicion of data breach.
  When data is exposed, criminals may try to use the leaked information to access your accounts.
  
  
• When employees with password access leave the company.
  To ensure that former employees no longer have access to corporate accounts.

No. The extension requires a local or VPN connection to the senhasegura server to access and manage items.

More information in First steps with the MySafe extension.

Dashboards provide insights such as:

• Users without items: identify those not using MySafe and promote engagement actions.
• Most used sites: monitor services used to detect shadow IT or impacts of incidents.

More information in Global administration.