How to configure a Freshdesk integration on senhasegura

This guide shows you how to set up the integration between senhasegura and Freshdesk using REST API.

Requirements

• Freshdesk API authentication data:
  • API URL.
  • User or API Key.
  • Password.

Configurar a integração

1. On senhasegura, in the navigation bar, hover over the Products menu and select Settings.
2. In the side menu, select Security policies and network > ITSM.
3. In the ITSM report, in the top bar, click on Add.
4. In the Registration of integration with ITSM window, select Freshdesk. Fill in the fields:
   • Integration name: name for the integration.
   • Enabled: integration status, select Yes.
   • API URL: main Freshdesk URL.
   • User / API Key: Freshdesk user or API Key with permission to query tickets.
   • Password: Freshdesk user password.
5. Click Save.

Do you still have questions? Reach out to the senhasegura Community.